Unlock Growth With Guaranteed Global Delivery Promise
Who we are, What we do, and Why we do it.
We are a team of cross-border logistics experts with technology in our DNA and deep operational expertise in international ecommerce and global trade. Cross border is hard; we are the experts. Let's work together.
We built FlavorCloud from the ground up as an “anywhere to anywhere” logistics platform in order to solve the enormous challenges of navigating the antiquated, manual, and deeply fragmented global shipping and trade landscape.
We believe global shipping should be efficient so you can focus on innovation, expanding catalog offerings, and driving your killer marketing and promotions. We provide guaranteed global delivery promise to drive your conversions and growth.
Every Brand can be a Global Brand
We build best-in-class products so easy to use that you can enable cross-border international shipping in just one day. Backed by our AI-optimized network, our mission is to simplify global ecommerce with shipping “anywhere to anywhere” while you focus on what you do best-growing your business.
The Values that Define Us
Think Big
We make the most of our position as a leader in the market, we define the category and space with innovative solutions that let our customers make the most of the shifting global economy.
Show Integrity
We operate with integrity, upholding a high bar with expectations of excellence for ourselves, our peers, and our teams with accountability to create the best possible product and experience for our customers.
Always Be Innovating
We are solving an extremely complex problem and transforming an antiquated industry; everything we do is uncharted territory. We are fearless in pushing the boundaries to experiment as the market leader. We maintain it is ok to fail, but aim to fail fast and learn from our mistakes.
Work Collectively Towards Common Goals
Winning takes collaboration. We remain humble, we pursue inclusion, diversity of perspective, and partnership in all pursuit with focus on company goals.
Customer Obsessed
Our services, platform, and products revolve around our customers and partners, enabling them to meet their global expansion goals. We stay attuned to the market to inform direction. We serve as an advocate to customers in this constantly evolving space.
Act with Urgency
We move fast, we stay agile and we continuously iterate. Whether launching new markets, carriers, features, processes, or services, we move like time is of the essence because it is.
Our Leadership Team
Meet the team of dreamers who make it possible for brands everywhere to go global.
Rathna Sharad
Chief Executive Officer & Co-Founder
Rathna Sharad, founder and CEO of FlavorCloud, has 20+ years of experience working in global supply chain and international trade logistics and has enabled over 10 modern ecommerce experiences, the combination of which has positioned her perfectly to create an “anywhere-to-anywhere” logistics solution that enables any brand to go global. Indeed FlavorCloud, founded in 2018, is a cross-border shipping logistics platform that removes international shipping friction for midsized direct-to-consumer brands enabling them—for the first time—to keep pace with the accelerated demand of international ecommerce.
As a founding member of the ad platform team at Microsoft and product leader for Bing Ads, Sharad saw the first signs; with a 2006-era birds eye view of the search ad ecosystem across publishers, it was clear to her: cross-border is the way of the future. She carried her vision into Runway2Street, which she co-founded in 2012, hoping to revolutionize B2C consumer purchasing for good, but in pursuit of that goal, stumbled on an opportunity far greater: solving international shipping for all.
This remains Sharad’s focus today at FlavorCloud where she is defining global ecommerce and trade landscape by making international shipping as simple as domestic, allowing the pathways of modern consumer shopping behavior to operate as organically as our social communities and connections online already do. She is is an avid traveller, scuba diver and loves to explore cultures through the lens of food and fashion.
Rathna Sharad
Chief Executive Officer
& Co-Founder
Rathna Sharad
Chief Executive Officer & Co-Founder
Rathna Sharad, founder and CEO of FlavorCloud, has 20+ years of experience working in global supply chain and international trade logistics and has enabled over 10 modern ecommerce experiences, the combination of which has positioned her perfectly to create an “anywhere-to-anywhere” logistics solution that enables any brand to go global. Indeed FlavorCloud, founded in 2018, is a cross-border shipping logistics platform that removes international shipping friction for midsized direct-to-consumer brands enabling them—for the first time—to keep pace with the accelerated demand of international ecommerce.
As a founding member of the ad platform team at Microsoft and product leader for Bing Ads, Sharad saw the first signs; with a 2006-era birds eye view of the search ad ecosystem across publishers, it was clear to her: cross-border is the way of the future. She carried her vision into Runway2Street, which she co-founded in 2012, hoping to revolutionize B2C consumer purchasing for good, but in pursuit of that goal, stumbled on an opportunity far greater: solving international shipping for all.
This remains Sharad’s focus today at FlavorCloud where she is defining global ecommerce and trade landscape by making international shipping as simple as domestic, allowing the pathways of modern consumer shopping behavior to operate as organically as our social communities and connections online already do. She is is an avid traveller, scuba diver and loves to explore cultures through the lens of food and fashion.
Sherwyn Soff
Chief Technology Officer & Co-Founder
Sherwyn Soff, FlavorCloud Co-Founder and Chief Technology Officer, brings over 20 years of experience in building distributed software systems with massive scale. Soff has specialized in Big Data since before the “Big Data” term was coined and excels in taking a project from imagination to implementation in the leanest possible way.
Soff’s background includes significant leadership at Microsoft on products such as adCenter, AdEcn, and adCenter desktop where he procured a skillset that laid the perfect foundation for building start-up products at massive scale, a field he’s been engaged in for over a decade since bringing multiple ideas to live in the ecommerce, AdTech, and marTech spaces.
At FlavorCloud, Soff enjoys the challenge of complexity in technical problems and the joy that good solutions bring in easing experiences of thousands of businesses worldwide.
Sherwyn Soff
Chief Technology Officer
& Co-Founder
Sherwyn Soff
Chief Technology Officer & Co-Founder
Sherwyn Soff, FlavorCloud Co-Founder and Chief Technology Officer, brings over 20 years of experience in building distributed software systems with massive scale. Soff has specialized in Big Data since before the “Big Data” term was coined and excels in taking a project from imagination to implementation in the leanest possible way.
Soff’s background includes significant leadership at Microsoft on products such as adCenter, AdEcn, and adCenter desktop where he procured a skillset that laid the perfect foundation for building start-up products at massive scale, a field he’s been engaged in for over a decade since bringing multiple ideas to live in the ecommerce, AdTech, and marTech spaces.
At FlavorCloud, Soff enjoys the challenge of complexity in technical problems and the joy that good solutions bring in easing experiences of thousands of businesses worldwide.
Sharad Kylasam
VP of Product
Sharad Kylasam, FlavorCloud Vice President of Product, leads the product management team with over 15 years of experience in senior-level development management. Having worked for technology greats such as UPS, Expeditors International, Microsoft, and Splunk, Kylasam brings a wealth of experience in the product space with deep insights in logistics, data analysis and insight development, and technology development.
The product management team at FlavorCloud works on realizing Kylasam’s vision to make cross-border ecommerce friction-free for merchants, third-party logistics (3PLs), and partners. His strategy encompasses product development for ecommerce extensions, partner and carrier integrations, customs engine design, and both internal and external analytics platforms.
Kylasam’s career spans leadership roles in product and engineering teams, and is rounded out by a breadth of technology and business experiences building and scaling products; his skill sets are well honed to be a driving force for product growth at FlavorCloud.
Sharad Kylasam
VP of Product
Sharad Kylasam
Head of Product
Sharad Kylasam, FlavorCloud Vice President of Product, leads the product management team with over 15 years of experience in senior-level development management. Having worked for technology greats such as UPS, Expeditors International, Microsoft, and Splunk, Kylasam brings a wealth of experience in the product space with deep insights in logistics, data analysis and insight development, and technology development.
The product management team at FlavorCloud works on realizing Kylasam’s vision to make cross-border ecommerce friction-free for merchants, third-party logistics (3PLs), and partners. His strategy encompasses product development for ecommerce extensions, partner and carrier integrations, customs engine design, and both internal and external analytics platforms.
Kylasam’s career spans leadership roles in product and engineering teams, and is rounded out by a breadth of technology and business experiences building and scaling products; his skill sets are well honed to be a driving force for product growth at FlavorCloud.
Maia Benson
Chief Business Officer
Maia Benson, FlavorCloud Chief Business Officer, leads the revenue, marketing, business operations, and strategic planning side of the business. She has founded and scaled SaaS businesses focused on the SMB market for 20+ years - both as an Intrapreneur and Entrepreneur – from Fortune 500 companies (LexisNexis, Pitney Bowes) to high growth (Shopify) to VC backed (FlavorCloud). After building, launching and scaling shipping and fulfillment at Shopify for 5+ years, she joined Forum Ventures as a Partner and Managing Director investing in 40+ early stage B2B SaaS companies where she remains an investor and advisor.
Maia plays as much tennis as she can while cheering on the next generation of American USTA talent and loves traveling and eating great food with her family.
Maia Benson
Chief Business Officer
Maia Benson
Chief Business Officer
Maia Benson, FlavorCloud Chief Business Officer, leads the revenue, marketing, business operations, and strategic planning side of the business. She has founded and scaled SaaS businesses focused on the SMB market for 20+ years - both as an Intrapreneur and Entrepreneur – from Fortune 500 companies (LexisNexis, Pitney Bowes) to high growth (Shopify) to VC backed (FlavorCloud). After building, launching and scaling shipping and fulfillment at Shopify for 5+ years, she joined Forum Ventures as a Partner and Managing Director investing in 40+ early stage B2B SaaS companies where she remains an investor and advisor.
Maia plays as much tennis as she can while cheering on the next generation of American USTA talent and loves traveling and eating great food with her family.
John Young
Chief Financial Officer
John Young, FlavorCloud Chief Financial Officer, brings over 25 years of extensive experience in finance, accounting, human resources, and operations within high-growth businesses and startups. As a 10-time CFO, he excels in implementing scalable systems and processes for business expansion.
John's financial acumen extends beyond traditional finance roles. He has been involved in numerous business financings, from private equity and venture capital to mezzanine and commercial debt. His leadership includes both buy-side and sell-side transactions, contributing to company growth and facilitating shareholder liquidity when needed.
John has, time and again, demonstrated his ability to implement scalable systems and processes to drive growth. His results-oriented approach and international experience make him a valuable asset as FlavorCloud's CFO, aligning financial strategy with operational excellence to drive the company's continued success.
John Young
Chief Financial Officer
John Young
Chief Financial Officer
John Young, FlavorCloud Chief Financial Officer, brings over 25 years of extensive experience in finance, accounting, human resources, and operations within high-growth businesses and startups. As a 10-time CFO, he excels in implementing scalable systems and processes for business expansion.
John's financial acumen extends beyond traditional finance roles. He has been involved in numerous business financings, from private equity and venture capital to mezzanine and commercial debt. His leadership includes both buy-side and sell-side transactions, contributing to company growth and facilitating shareholder liquidity when needed.
John has, time and again, demonstrated his ability to implement scalable systems and processes to drive growth. His results-oriented approach and international experience make him a valuable asset as FlavorCloud's CFO, aligning financial strategy with operational excellence to drive the company's continued success.
Calli Grace
Vice President of Customer Experience
Calli Grace, Vice President of Customer Experience, is a dynamic business leader passionate about delivering exceptional customer service. Before joining FlavorCloud, Calli was one of the first individuals at Shopify to be tasked with building its logistics offering — beginning with the Shopify Fulfillment Network. She built the customer success function from the ground up, ensuring merchants enjoyed a seamless and successful experience with every interaction. Her leadership and strategic approach were critical to the platform’s success.
Calli has demonstrated her passion for leading and motivating teams throughout her career. Her dedication to delivering exceptional customer experiences has led her to develop dozens of talented professionals, and her approach has earned her a reputation as a thought leader in the industry.
At FlavorCloud, Calli works closely with cross-functional teams to develop and implement strategies that improve the customer experience, focusing on cultivating world-class onboarding, customer success, and support departments. Calli is customer obsessed and passionate about enabling seamless global growth opportunities for 3PLs and merchants alike. She believes deeply in working with products and solutions that enable entrepreneurship for budding creatives and serial entrepreneurs across all industries.
Calli Grace
VP of Customer Experience
Calli Grace
VP of Customer Experience
Calli Grace, Vice President of Customer Experience at FlavorCloud, is a dynamic business leader passionate about delivering exceptional customer service. Her history includes a pivotal role at Shopify, where she was a leader in the development of its logistics offering originally called Shopify Fulfillment Network. She meticulously built the customer success function from the ground up, ensuring merchants experienced seamless and successful interactions. Her strategic leadership was instrumental in the platform's success.
Throughout her career, Calli has exhibited a deep-seated commitment to leading and inspiring teams. She has nurtured numerous talented professionals, earning herself a reputation as an industry thought leader, thanks to her unwavering dedication to delivering exceptional customer experiences.
At FlavorCloud, Calli collaborates closely with cross-functional teams to devise and execute strategies aimed at enhancing the customer experience. Her focus lies in cultivating top-tier onboarding, customer success, and support departments, driven by her customer-centric mindset. Calli is fervently dedicated to facilitating effortless global growth opportunities for third-party logistics providers (3PLs) and merchants alike. She firmly believes in leveraging products and solutions that empower entrepreneurship across various industries.
Nicole Smith
Head of Revenue Operations
Nicole Smith, FlavorCloud Head of Revenue Operations, is a servant leader with more than 15 years of experience in sales and revenue operations with an extensive background in revenue technology.
Nicole has established and overseen multiple revenue operations organizations and is a seasoned startup veteran with a keen ability to marry process with technology, resulting in multiple company exits.
At FlavorCloud, Nicole is responsible for growing and leading the Revenue Operations team, establishing operational excellence across the organization, and streamlining process to build a best in class go-to-market engine.
Nicole Smith
Head of Revenue Operations
Nicole Smith
Head of Revenue Operations
Nicole Smith, FlavorCloud Head of Revenue Operations, is a servant leader with more than 15 years of experience in sales and revenue operations with an extensive background in revenue technology.
Nicole has established and overseen multiple revenue operations organizations and is a seasoned startup veteran with a keen ability to marry process with technology, resulting in multiple company exits.
At FlavorCloud, Nicole is responsible for growing and leading the Revenue Operations team, establishing operational excellence across the organization, and streamlining process to build a best in class go-to-market engine.
Katherine Lehman
Head of Marketing
Katherine Lehman, Head of Marketing, is an expert in the realm of supply chain and marketing. She brings a wealth of expertise to FlavorCloud, with nearly 15 years of experience predominantly in B2B settings, specializing in sciences and software. She was named the Women in Supply Chain Winner in 2023, a testament to her outstanding contributions to the field. As a multi-certified professional and public speaker, Katherine is recognized for her dynamic presence and profound industry insights.
Katherine has acted as both a full time marketing leader and consultant for companies of all sizes, providing her with numerous opportunities to refine her skills. She has founded several successful businesses and networking groups. A self-proclaimed "learn-a-holic," Katherine remains perpetually engrossed in the latest technologies and ideas, ensuring she stays at the forefront of industry advancements. Her major skill sets encompass marketing strategy, a deep-rooted obsession with metrics, prioritizing people (whether customers or teams), adeptly creating order from chaos, and infusing powerful strategic marketing campaigns behind exceptional products.
At FlavorCloud, Katherine's arrival heralds a new era of strategic marketing prowess. Drawing from over 5 years of experience in the supply chain industry, she brings to the table the ability to build from the ground up and thrive in scrappy environments. Her organizational acumen and strategic planning capabilities are poised to revolutionize the marketing function. Katherine's integration into the FlavorCloud team promises an infusion of innovation, drive, and unparalleled dedication to excellence.
Katherine Lehman
Head of Marketing
Katherine Lehman
Head of Marketing
Katherine Lehman, Head of Marketing, is an expert in the realm of supply chain and marketing. She brings a wealth of expertise to FlavorCloud, with nearly 15 years of experience predominantly in B2B settings, specializing in sciences and software. She was named the Women in Supply Chain Winner in 2023, a testament to her outstanding contributions to the field. As a multi-certified professional and public speaker, Katherine is recognized for her dynamic presence and profound industry insights.
Katherine has acted as both a full time marketing leader and consultant for companies of all sizes, providing her with numerous opportunities to refine her skills. She has founded several successful businesses and networking groups. A self-proclaimed "learn-a-holic," Katherine remains perpetually engrossed in the latest technologies and ideas, ensuring she stays at the forefront of industry advancements. Her major skill sets encompass marketing strategy, a deep-rooted obsession with metrics, prioritizing people (whether customers or teams), adeptly creating order from chaos, and infusing powerful strategic marketing campaigns behind exceptional products.
At FlavorCloud, Katherine's arrival heralds a new era of strategic marketing prowess. Drawing from over 5 years of experience in the supply chain industry, she brings to the table the ability to build from the ground up and thrive in scrappy environments. Her organizational acumen and strategic planning capabilities are poised to revolutionize the marketing function. Katherine's integration into the FlavorCloud team promises an infusion of innovation, drive, and unparalleled dedication to excellence.
Arthur Copell
Head of Carrier Network
Arthur Copell, FlavorCloud Head of Carrier Network, has more than 15 years of experience in ecommerce Supply Chain and Logistics, focusing on international cross-border logistics and strategic client pricing solutions.
Arthur has established and managed various dedicated cross-border solutions for ecommerce clients by developing relationships with major, regional, and specialty global carriers worldwide—optimizing routes based on client needs, and working to support product and engineering operational integrations.
At FlavorCloud, Arthur is responsible for strategic pricing solutions and building carrier relationships to cultivate an extensive anywhere to anywhere carrier network that provides best-in-class cross-border shipping solutions for FlavorCloud clients.
Arthur Copell
Head of Carrier Network
Arthur Copell
Head of Sales & Customer Success
Arthur Copell, FlavorCloud Head of Carrier Network, has more than 15 years of experience in ecommerce Supply Chain and Logistics, focusing on international cross-border logistics and strategic client pricing solutions.
Arthur has established and managed various dedicated cross-border solutions for ecommerce clients by developing relationships with major, regional, and specialty global carriers worldwide—optimizing routes based on client needs, and working to support product and engineering operational integrations.
At FlavorCloud, Arthur is responsible for strategic pricing solutions and building carrier relationships to cultivate an extensive anywhere to anywhere carrier network that provides best-in-class cross-border shipping solutions for FlavorCloud clients.
Whit Bolland
Head of Global Trade Compliance
Whit Bolland, FlavorCloud Head of Global Trade Compliance, brings 15+ years of expertise in international trade compliance, customs consulting, supply chain security, and operational leadership to the team. Across the entire spectrum of industries and commodities, Whit has a proven track record of delivering success in highly complex environments and unrivaled trade compliance knowledge.
Whit’s role is crucial in ensuring FlavorCloud’s cross-border shipping logistics platform operates smoothly, removing international shipping friction for customers and partners. Global trade compliance regulations, international tax, and accounting laws, and customs compliance requirements are dynamic and chaotic. Whit focuses on modernizing and maturing global trade compliance by creating proprietary custom AI neural networks and leveraging other automation tools. With this in mind, he strives to assist FlavorCloud merchants and partners pre-emptively and proactively overcome these challenges and take advantage of trade programs to maximize their international transactions' benefits, profit, efficiency, and efficacy.
Whit Bolland
Head of Global Trade Compliance
Whit Bolland
Head of Global Trade Compliance
Whit Bolland, FlavorCloud Head of Global Trade Compliance, brings 15+ years of expertise in international trade compliance, customs consulting, supply chain security, and operational leadership to the team. Across the entire spectrum of industries and commodities, Whit has a proven track record of delivering success in highly complex environments and unrivaled trade compliance knowledge.
Whit’s role is crucial in ensuring FlavorCloud’s cross-border shipping logistics platform operates smoothly, removing international shipping friction for customers and partners. Global trade compliance regulations, international tax, and accounting laws, and customs compliance requirements are dynamic and chaotic. Whit focuses on modernizing and maturing global trade compliance by creating proprietary custom AI neural networks and leveraging other automation tools. With this in mind, he strives to assist FlavorCloud merchants and partners pre-emptively and proactively overcome these challenges and take advantage of trade programs to maximize their international transactions' benefits, profit, efficiency, and efficacy.
Matthew Carpentieri
Head of Partnerships
Matthew Carpentieri, FlavorCloud Head of Partnerships, has a strong background in ecommerce fulfillment with a proven track record of partner program growth. He comes with an understanding of the true value of a seamless ecosystem.
Matthew brings expertise in marketing, business development, partnerships, sales, and operations within corporate and enterprise environments. He excels at relationship development and account management, with a record of winning and retaining key partners to significantly influence organizational and revenue growth.
Matthew’s role at FlavorCloud is to fuel the partnership fire, connect with fulfillment solutions, increase revenue, and help brands gain an international solution to grow alongside their fulfillment providers.
Matthew Carpentieri
Head of Partnerships
Matthew Carpentieri
Head of Partnerships at FlavorCloud Inc.
Matthew Carpentieri, FlavorCloud Head of Partnerships, has a strong background in ecommerce fulfillment with a proven track record of partner program growth. He comes with an understanding of the true value of a seamless ecosystem.
Matthew brings expertise in marketing, business development, partnerships, sales, and operations within corporate and enterprise environments. He excels at relationship development and account management, with a record of winning and retaining key partners to significantly influence organizational and revenue growth.
Matthew’s role at FlavorCloud is to fuel the partnership fire, connect with fulfillment solutions, increase revenue, and help brands gain an international solution to grow alongside their fulfillment providers.
Brian Thom
VP of Partnerships
Brian Thom is the VP of Partnerships at FlavorCloud, where he leads partnership strategy within commerce and logistics tech. Prior to FlavorCloud, Brian served various leadership roles with leading logistics and ecommerce tech startups such as Shipium and Convoy, where he scaled the GTM orgs and brought 0-1 product and program innovations to the truckload, parcel, and ecommerce industries.
Outside of work, Brian can be found logging Strava miles and brewing too much espresso when not chasing his 3 small kids around.
Brian Thom
VP of Partnerships
Brian Thom
VP of Partnerships
Brian Thom is the VP of Partnerships at FlavorCloud, where he leads partnership strategy within commerce and logistics tech. Prior to FlavorCloud, Brian served various leadership roles with leading logistics and ecommerce tech startups such as Shipium and Convoy, where he scaled the GTM orgs and brought 0-1 product and program innovations to the truckload, parcel, and ecommerce industries.
Outside of work, Brian can be found logging Strava miles and brewing too much espresso when not chasing his 3 small kids around.
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