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Order Changes, Cancellation and Returns

How do I cancel a fulfillment?

In FlavorCloud, you have complete control of your orders. If an order needs to be cancelled, there are two paths: ...

What is a “remorse period” and how does it work with FlavorCloud?

A “remorse period” is a set amount of time customers can cancel their orders—no questions asked! This is a common...

When the shopping cart changes, what happens to to the shipping rates and customs duty fees?

Shipping is calculated in the checkout process. So, a customer can make as many changes as they want to their...

Who pays for lost shipments?

Some carriers cover the cost of lost packages up to a certain value. Please note that how much compensation you...