FlavorCloud Team
FlavorCloud is a cloud-based cross border logistics platform that powers international shipping
We are a team of cross border logistics experts with technology DNA and deep operational expertise in international eCommerce and global trade. We built FlavorCloud ground up, as an “anywhere to anywhere” logistics platform, to solve the enormous challenges of navigating the antiquated, manual and deeply fragmented, global shipping and trade landscape.
FlavorCloud makes international shipping and returns easy, affordable and friction-free, enabling retailers and brands in any part of the world go global.
Posts by FlavorCloud
How can I receive my FlavorCloud invoices automatically?
Can FlavorCloud send users on my account invoices automatically? The FlavorCloud app allows users to configure a list of desired email addresses to receive FlavorCloud invoices automatically once they are generated. How do I set up email addresses to automatically receive invoices in FlavorCloud? You can configure the set of email addresses to receive invoices…
How do I Enable and Use Two-Factor Authentication in FlavorCloud?
What is two-factor authentication (2FA), and what are its benefits? Two-factor authentication (2FA) is a security measure that adds an extra layer of protection to your online accounts. It requires users to provide two different forms of identification (factors) when logging in rather than just a password. The purpose of 2FA is to enhance account…
How do I Change the Store Owner of the FlavorCloud Account?
Rarely it may be necessary to change or update the Store Owner information of a FlavorCloud Account. If you are able to log in as the Store Owner, you can update the login information under User Settings. There you can update the email address and phone number of the Store Owner account. More information on…
How to Review and Update your FlavorCloud User Settings
You can access your user settings on the left panel in the FlavorCloud App: Under User Settings, you can edit your account’s Login Settings and Display Settings Login Settings allows you to edit your email address and the phone number used for two-factor authentication. Two-factor authentication (2FA) is based on the store owner’s account preferences…
Where FlavorCloud Will Ship to: Global Origin
FlavorCloud Global Outbound Destinations This is a list of every country FavorCloud has rates for; however, FlavorCloud will not ship to some countries in compliance with applicable embargoes, sanctions, prohibitions, and restrictions.*** This list is dynamic and refreshed as it changes. Country Name IsoCode Afghanistan AF Albania AL Algeria DZ American Samoa* AS Andorra AD…
What are Carrier Tracking Events and How do I Read Them?
Carrier tracking events are a series of detailed events in the life cycle of the parcel that give you visibility into its journey through the carrier’s network. High-level tracking milestones are standardized across all FlavorCloud’s network of carriers as three distinct stages — In progress, In transit (shipped), and Delivered. The detailed Tracking events,…
Consumer-Facing International Shipping FAQ for Merchants – Express & Standard
Below, FlavorCloud merchants will find FAQs that can be added to their sites to answer questions that their customers might have about the international shipping process. Are you shipping to my country? Our goal at {add your name here} is to provide as many people as possible access to our products; in line with this vision, we…
Consumer-Facing International Shipping FAQ for Merchants – Express Service Only
Below, FlavorCloud merchants will find FAQs that can be added to their sites to answer questions that their customers might have about the international shipping process. Are you shipping to my country? Our goal at {add your name here} is to provide as many people as possible access to our products; in line with this…
What is the difference between a Delivery Timeline and Transit Time?
Delivery Timeline The delivery timeline refers to the timeframe that starts when an order is acknowledged by the merchant and ends when the customer receives the package. This includes the time it takes to prepare the package for shipment in the warehouse and includes the time the package might spend in customs. It also includes…
How do I schedule a package pickup?
Express Carriers For express carriers in the FlavorCloud network, we offer a free pickup service with no minimum parcel requirements. DHL Pickups https://mydhl.express.dhl/us/en/schedule-pickup.html#/schedule-pickup#label-reference To schedule a pickup with DHL, follow the link and input your waybill number found on the label. UPS Pickups UPS pickups should be scheduled by completing the template below and sending…