(a) A structured approach for identifying the best practices from industry and government and comparing and adapting them to an organization’s operations. Such an approach is aimed at identifying more efficient and effective processes for achieving intended results and suggesting ambitious goals for program output, product and service quality, and process improvement. (b) Performance comparison of organizational business processes against an internal or external standard of recognized leaders. Most often the comparison is made against a similar process in another organization that is considered “world class.”.

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