ISO 9000

(standards) A family of voluntary generic management system standards established by the ISO (International Standards Organization) that are concerned with “quality management.” ISO 9000 is not a product or service standard. Generic means that the same standards may be applied to any organization, whether public or private, non-profit or profit-making, regardless of its size or whether it deals in a products or services. Management system means that the organization has a systematic written procedure for managing its activities. Standards means that the organization is following an internationally recognized model for setting up and operating the management system. Quality management is what an organization does to make sure that its products and/or services conform to customer requirements.
Its formal name is ISO 9000 Series of Standards. Adoption of ISO standards has become a virtual prerequisite for doing business internationally. See International Standards Organization.
Contact: International Standards Organization; 1, ch. de la Voie-Creuse, PO Box 56; CH-1211 Geneva 20, Switzerland; Tel: [41] (22) 749-0111; Fax: [41] (22) 733-3430; Web: www.iso.ch. In the United States contact: International Organization for Standards; The American National Standards Institute; 1819 L Street, NW, 6th floor; Washington, DC 20036; Tel: [1] (202) 293-8020; Web: www.ansi.org.

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