Knowledge Base

Understanding Duty Avoidance And Duty Recovery (duty Drawback) - FlavorCloud

FlavorCloud — Fri, 31 Oct 2025 07:00:00 GMT

When you ship orders internationally, duties and taxes are paid when goods are imported into a destination country. But what happens if those goods are returned or re-exported?

How To Return Your Loop Return Using A FlavorCloud Label - FlavorCloud

FlavorCloud — Fri, 31 Oct 2025 07:00:00 GMT

TL;DR:

You can return your international order using a FlavorCloud return label provided through the Loop Returns portal. For now, returns must be dropped off at a FedEx Depot (not a pickup point or retail partner). The label will only be billed once it’s scanned, so if you don’t use it, you won’t be charged.

Step 1: Access your return label

After submitting your return request through the Loop Returns portal, you’ll receive a FlavorCloud international return label.

The label will include all necessary customs and shipping details.
Print the label and any accompanying commercial invoices included in the download.

Note: For the time being, FlavorCloud returns are only supported through FedEx. If your label was issued by a different carrier, follow the same general steps but confirm drop-off availability on that carrier’s site.

Step 2: Prepare your package

Before dropping off your return, make sure your package is ready for international shipment.

Include all documents:
Your return package must include the printed commercial invoices and return label. These documents are required for customs clearance.
Place them in a clear plastic pouch on the outside of your package.
If you don’t have a document pouch:
1. FedEx depots can provide a sticky pouch for your paperwork.
2. Alternatively, secure your invoices in a plastic sleeve or zip bag, and tape it to the outside of your parcel where it’s visible.
Attach your return label:
1. Affix your FlavorCloud return label securely to the package.
2. Make sure barcodes and text are visible and not folded or taped over.

Step 3: Drop off at a FedEx depot

Take your package to the nearest FedEx depot (not a pickup locker or retail affiliate).

You can find your nearest international drop-off location here:
Find a FedEx drop-off location

Tip: Search by your postal code

Step 4: Your return label is billed on scan

Your FlavorCloud return label is bill-on-scan, meaning:

The merchant will only be charged once FedEx scans your package.

If you print your label but never ship the return, no charge will be applied to the merchant.

This ensures there is no need to cancel your return label if you change your mind.

Step 5: Track your return

Once scanned, your tracking number will activate, and you’ll be able to monitor your shipment through FedEx tracking.

You can also check your return status through the Loop portal or your merchant’s support team.

Need help?

If a buyer is unsure whether your location has a FedEx depot or have questions about your return label, please contact the merchant’s support team directly. They can confirm drop-off options or issue a replacement label if needed. If you are a merchant looking for help, contact the FlavorCloud Support team.

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Track Your Localized Market Pricing Performance In Shopify - FlavorCloud

FlavorCloud — Fri, 17 Oct 2025 07:00:00 GMT

TL;DR

Once Localized Market Pricing is enabled, you can use Shopify Analytics to track how it affects buyer behavior in each market. Monitor sessions, add-to-cart rates, conversion rates, and total revenue by country to see how localized pricing impacts performance.
Expect to see slightly fewer add-to-carts but higher-intent buyers—those who do engage are more likely to complete checkout once they see all-in pricing.

Localized Market Pricing (All-in Product Pricing) - FlavorCloud

FlavorCloud — Fri, 17 Oct 2025 07:00:00 GMT

TL;DR

Localized Market Pricing lets you display product prices that already include cross border costs like shipping, duty, tax, and fees so customers see a familiar, all-in price at checkout. This boosts international conversions and protects your margins.

Creating A Draft Order In Shopify With FlavorCloud DDP - FlavorCloud

FlavorCloud — Tue, 07 Oct 2025 07:00:00 GMT

Learn how to create a draft order in Shopify that’s ready to ship internationally with FlavorCloud DDP rates. This process works for both paid customer orders and complimentary influencer orders.

Showing Cost Breakout In Checkout - FlavorCloud

FlavorCloud — Thu, 11 Sep 2025 07:00:00 GMT

Setting Up Loop Returns With FlavorCloud - FlavorCloud

FlavorCloud — Wed, 27 Aug 2025 07:00:00 GMT

FlavorCloud integrates with Loop Returns as a third-party label provider. By connecting your FlavorCloud account to Loop Returns, you can automatically generate return shipping labels through the Loop platform.

Managing Your Checkout - FlavorCloud

FlavorCloud — Mon, 25 Aug 2025 07:00:00 GMT

Overview

FlavorCloud makes it simple to manage your checkout by giving you full control over shipping service levels, duty and tax terms, and integration options. This article covers how checkout works, how shipping options are displayed, and what happens when customers change their cart.

Shipping With DDP (Deliver Duties Paid) - FlavorCloud

FlavorCloud — Mon, 25 Aug 2025 07:00:00 GMT

Overview

FlavorCloud defaults to DDP (Delivered Duties Paid) for all international shipments unless you specifically configure DDU (Delivered Duty Unpaid) or the destination country only allows DDU.

Managing Tax Thresholds For Country Specific Obligations - FlavorCloud

FlavorCloud — Wed, 28 May 2025 07:00:00 GMT

Overview

Some destination countries—like Australia and New Zealand—require merchants to register, collect, and remit sales tax once they pass a specific sales tax thresholds within a 12-month period. If you are nearing or over a threshold FlavorCloud supports tracking these thresholds and download the data for your records or remit on your behalf in order for you need to stay compliant.