IMPORTANT: Entering your products' accurate weight and dimensions are required before you start shipping internationally. Have questions or need help? Contact us.
Typically, you enter the weight for each product in the product section of your ecommerce platform (such as Shopify or BigCommerce).
The weight for each product must be accurate and based on the greater of the actual or dimensional weight of the product.
For example, if the actual weight of a product is one lb., but the dimensional weight is 3 lb., then you must enter 3 lb. in the product area of your online store (e.g., Shopify).
Shopify example of product weight
When a customer reaches checkout for an international order, FlavorCloud will calculate the total weight based on the weights of the individual products and quantities in the shopping cart and use this to quote the shipping costs, duties, and taxes in real time.