To ship cross border orders from more than one warehouse, give each warehouse its own location in Shopify, record where each product was made separately from where it ships, and route every international order to the location that crosses the fewest borders. Then make sure the landed cost the shopper pays at checkout is calculated from the location that actually ships the parcel, so every shipment goes out DDP with duties and taxes already paid.
When you ship from a single warehouse, every international order follows the same path. Once you add a second warehouse or 3PL, two orders to the same shopper can cross different borders, use different carriers and owe different duties. Two kinds of origin drive this:
Most multi origin problems come from mixing these two up, or from quoting a landed cost from one warehouse and shipping from another.
In Shopify, go to Settings, then Locations, and add each warehouse or 3PL with its full street address. Stock levels by location tell Shopify where an order can ship from, and the address is what shipping rates and customs paperwork are based on.
Add the country of origin and HS code to each product, based on where it was made. A sweater made in Portugal and stored in a US warehouse is still Portuguese origin. Our Product Classification tool can fill in HS codes where you do not have them.
Route international orders to the location that avoids extra customs crossings. Stock already imported into a region can usually be sold inside it without another import. For example, a warehouse in the Netherlands can serve shoppers across the EU without customs, while orders from that warehouse to the UK or the US still need clearance. Set your Shopify order routing rules to match.
Duties, taxes and shipping change with the ship from location, so the price at checkout has to reflect the warehouse that will fulfill the order. Our Landed Cost Engine calculates duties, taxes and fees in real time for each international order.
If one order ships from two warehouses, each parcel needs its own rate and its own duties and taxes. In FlavorCloud, each partial order shows charges for the items in that parcel, and you choose DDP when you confirm it. See how to send an order in split shipments.
With FlavorCloud as importer of record, customs questions come to us whichever warehouse shipped the parcel, and your shoppers never get a duty bill at the door.
No. Country of origin is where the product was made or substantially transformed. Storing or repacking it in another country does not change it.
Yes. Ship it as split shipments. Each parcel is rated on its own contents and can go out DDP.
For orders to shoppers in other EU countries there is no customs, though VAT rules still apply. For orders leaving the EU, such as to the UK, Switzerland or the US, DDP keeps duties and taxes off the shopper's doorstep.
Yes. FlavorCloud works with fulfillment partners including ShipBob, and our Cross Border Shipping network covers 300+ carriers and 220+ destinations. 3PLs can also read how a 3PL can offer DDP and landed cost pricing.