Loop & Tie
45% Decrease On International Shipping Costs
45% decrease in shipping label costs
18% reduction of rate of support tickets
19.4% increase of order volume
17.5% increase of order value
Trusted by leading enterprise brands
Value
Real Results
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“The FlavorCloud support team and AMs have been fantastic to work with from the onboarding process through daily support of our shipments and continue to be a major asset in our growth as our needs expand. It’s great to see our past requests considered and implemented in recent updates, and it’s clear that the team is committed to our success.”
Andy Pekala
Fulfillment & Operations Manager, Loop & Tie
Cost Savings
How Loop & Tie Decreased International Shipping Costs by 45%
Loop & Tie is a corporate gifting solution focused on directly connecting the billions spent annually on corporate gifting with small businesses, makers, and causes through choice-based gifting. As the only carbon regenerative gifting solution. Loop & Tie helps companies to align their values through intentional gifting by focusing on making an impact through gifting in three core areas of sustainability:
45%
decrease in shipping label costs
18%
reduction of rate of support tickets
19.4
increase of order volume
17.5
17.5% increase of order value
Value
Is It a Gift if You Have to Pay for It?
Loop & Tie faced significant issues shipping their customers’ corporate gifts internationally. They needed a solution to help them navigate duties and taxes, take on importer of record, and provide a seamless, end-to-end solution.
Unexpected
Duties
One of the biggest challenges was that the gift recipient—often a customer or employee of Loop & Tie’s customer—was often required to pay unexpected duties and/or taxes to receive their gifts. Ultimately, this meant the gift didn’t quite bring the desired impact.
Carrier
Reliability
Loop & Tie encountered problems with their shipping carriers and could not reliably send the gifts prepaid of duties and taxes. This made offering a consistent customer experience challenging, resulting in decreased customer satisfaction and increased complaints. The cost and effort of shipping gifts internationally was becoming a big headache.
Customer
Service
Loop & Tie faced challenges in customer service related to international shipping. Because international gifts could not be reliably sent prepaid of duties and taxes, the end-customer often had to pay these unexpectedly. This meant customer experience suffered and complaints increased.
End-to-End
A One-Stop Shop for International Shipping
Loop & Tie began their search by reviewing service providers in the international shipping space. They needed an anywhere-to-anywhere™ solution—a one-stop shop for international shipping.
Automate the hardest part of global shipping
DDP (Delivered Duty Paid) Options for Their Customers
Simple Integration
Managed Customs Clearance
Global Trade Compliance Services
Cost Savings on Their Shipping
High-Quality, Expedited Service
End-to-End
A Resounding Success
45%
Decrease in label Costs
Decrease in label Costs
Loop & Tie opted to offer express services exclusively for their gifting platform to provide an expedited, higher-quality experience for the end customer. But an increase in quality didn’t mean an increase in cost. In fact, one of the immediate improvements noticed after implementing FlavorCloud was a massive drop in label costs. On implementing FlavorCloud’s global logistics platform, Loop & Tie saw a 45% decrease in label costs.
18%
Reduction in Rate of Support Tickets
Reduction in Rate of Support Tickets
Another significant advantage was the ability to ship duties paid, resulting in a substantial drop-off in customer complaints—an 18% reduction in the rate of support tickets received regarding international shipments. End customers were no longer being asked to pay duties and taxes to receive their gifts and no longer needed to reach out to Loop & Tie customer support for assistance with the customs clearance process or questions about pending fees.
19.4%
Increase in Order Volume
Increase in Order Volume
Over the last year, Loop & Tie has seen a 19.4% increase in orders and a 17.5% increase in order value.
Through FlavorCloud, Loop & Tie now ships gifts, including clothing, electronics, kitchen goods and appliances, cosmetics, sporting and outdoor goods, games, and much more to all corners of the globe. From India to Australia, Mexico, Singapore, Denmark, the Philippines (and more), people are being delighted by socially conscious and sustainable gifts.
Easy Implementation
Your Integral Partner
FlavorCloud has become an integral partner for Loop & Tie since its implementation. They’ve appreciated the responsiveness and visibility of the broader FlavorCloud team, having accessto engineering and compliance experts when needed.
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“Having correct HS codes is vital in shipping internationally. We work with our merchants to ensure they get this right. It can be time-consuming, but it’s an essential building block in shipping internationally. We’re always on hand to help, and one of our points of difference is we automate customs compliance through our managed service — so it’s always easy with FlavorCloud.”
Whit Bolland
Head of Compliance, FlavorCloud
A Partner to Grow With
With FlavorCloud, Loop & Tie ships anywhere seamlessly and without hassle. They decreased their international shipping costs by 45%!
Generate return labels instantly—no batching or delays
Take on merchant of record
Provide a seamless end-to-end solution for international shippingIncrease price transparency for customersReduced complaints
Connect with our team of experts today to learn how FlavorCloud can help you grow globally.