Holiday Support Coverage: Nov 16 – Dec 24

Written by Cj Towle | Nov 12, 2026, 11:15:43 PM

To support you through the holiday shipping season, our Support team is extending its hours from Mon, Nov 16 through Thu, Dec 24. During this period, you can reach us 12 hours a day, with additional coverage over the Black Friday/Cyber Monday weekend. See the schedule below for hours in your time zone.

Dates: Mon, Nov 16 through Thu, Dec 24

Coverage window: 12 hours daily

	India (IST)	New York (ET)	Seattle (PT)
Shift 1 (2 agents)	6:30 PM – 2:30 AM	8:00 AM – 4:00 PM	5:00 AM – 1:00 PM
Shift 2 (2 agents)	10:30 PM – 6:30 AM	12:00 PM – 8:00 PM	9:00 AM – 5:00 PM
Overlap (all 4)	10:30 PM – 2:30 AM	12:00 PM – 4:00 PM	9:00 AM – 1:00 PM
Full coverage	6:30 PM – 6:30 AM	8:00 AM – 8:00 PM	5:00 AM – 5:00 PM

BFCM weekend

Support will also be covering Sat, Nov 28 and Sun, Nov 29.

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