To support you through the holiday shipping season, our Support team is extending its hours from Mon, Nov 16 through Thu, Dec 24. During this period, you can reach us 12 hours a day, with additional coverage over the Black Friday/Cyber Monday weekend. See the schedule below for hours in your time zone.
Dates: Mon, Nov 16 through Thu, Dec 24
Coverage window: 12 hours daily
| India (IST) | New York (ET) | Seattle (PT) | |
|---|---|---|---|
| Shift 1 (2 agents) | 6:30 PM – 2:30 AM | 8:00 AM – 4:00 PM | 5:00 AM – 1:00 PM |
| Shift 2 (2 agents) | 10:30 PM – 6:30 AM | 12:00 PM – 8:00 PM | 9:00 AM – 5:00 PM |
| Overlap (all 4) | 10:30 PM – 2:30 AM | 12:00 PM – 4:00 PM | 9:00 AM – 1:00 PM |
| Full coverage | 6:30 PM – 6:30 AM | 8:00 AM – 8:00 PM | 5:00 AM – 5:00 PM |
BFCM weekend
Support will also be covering Sat, Nov 28 and Sun, Nov 29.
