What information do we collect?
This policy explains what information we collect when you use FlavorCloud Inc. (FC) apps, sites, services, products, and content (“Services”). It also has information about how we store, use, transfer, and delete that information. Our aim is not just to comply with privacy law. It’s to earn your trust.
Information We Collect & How We Use It
FC doesn’t make money from ads. So, we don’t collect data in order to advertise to you. The tracking we do at FC is to make our service work as well as possible.
In order to give you the best possible experience using FC, we collect information from you and your customers using our service. Some of this information, you actively provide us during checkout (such as your warehouse and billing email address or your customer’s email address, which we use to track their shipment or communicate with them for clearance). Other information, we collect based on actions you take while using FC, such as app installation, invoicing and order fulfillment. This information includes records of those actions, your Internet Protocol address, information about your device (such as device or browser type), and referral information.
We use this information to:
- provide, test, improve, promote and personalize FC Services
- fight security issues and other forms of abuse
- generate aggregate, non-identifying information about how consumers use FC Services
Wen you create your FC account, we may collect, store, and periodically update information associated with your account.
FC won’t transfer information about you to third parties for the purpose of providing or facilitating third- party advertising to you. We won’t sell information about you.
We may share your account information with third parties in some circumstances, including: (1) with your consent; (2) to a service provider or partner who meets our data protection standards; (3) with academic or non-profit researchers, with aggregation, anonymization, or pseudonomization; (4) when we have a good faith belief it is required by law, such as pursuant to a subpoena or other legal process; (5) when we have a good faith belief that doing so will help prevent imminent harm to someone.
If we are going to share your information in response to legal process, we’ll give you notice so you can challenge it (for example by seeking court intervention), unless we’re prohibited by law or believe doing so may endanger others. We will object to requests for information about users of our services that we believe are improper.
FC uses third-party vendors and hosting partners, such as Azure, for hardware, software, networking, storage, and related technology we need to run FC. We maintain two types of logs: application logs and server logs. By using FC Services, you authorize FC to transfer, store, and use your information in the United States and any other country where we operate.
Tracking & Cookies
We use browser cookies and similar technologies to recognize you when you return to our Services. We use them in various ways, for example to log you in, remember your preferences, and personalize service and other information.
FC doesn’t track you across the Internet. We track only your interactions within the FC service.
Modifying or Deleting Your Personal Information
If you have a FC account, you can uninstall your app. or delete your account by contacting us at firstname.lastname@example.org.
To protect information from accidental or malicious destruction, we may maintain residual copies for a brief time period. But, if you delete your account, your information and content will be unrecoverable after that time. FC may preserve and maintain copies of your information when required to do so by law.
We use encryption (HTTPS/TLS) to protect data transmitted to and from our site. However, no data transmission over the Internet is 100% secure, so we can’t guarantee security. You use the Service at your own risk, and you’re responsible for taking reasonable measures to secure your account.
Email from FC
Sometimes we’ll send you emails about your account, service changes or new policies. You can’t opt out of this type of “transactional” email (unless you delete your account). But, you can opt out of non- administrative emails such as digests, newsletters, and activity notifications through your account’s Settings tab.
When you interact with an email sent from FC (such as opening an email or clicking on a particular link in an email), we may receive information about that interaction. We won’t email you to ask for your password or other account information. If you receive such an email, please send it to us so we can investigate.
Changes to this Policy
FC may periodically update this Policy. We’ll notify you about significant changes to it.
Data Protection Statement for European Union Users
Description of Processing Activity
FC collects and stores personal information about its customer’s and their end consumers to efficiently handle cross border shipping, customs clearance and compliance. It shares minimal data with its service providers.
Purposes of Processing
- Provide, test, promote, and improve the services
- Gather usage statistics of services
- Provide customized shipping, customs and global trade compliance experience
- Fight spam, fraud, and other abuse of services
Categories of Personal Data Collected
- Contact Name
- Address (Billing & Warehouse)
- Tax ID
- Credit Card/Paypal
- Customer (Consumer):
- Order Information
- Browser information
- DNT status
- IP address
- Billing information and history
Categories of Recipients
FC shares minimal personal data with third-party processors in order to provide the Services. These processors offer at least the same level of data protection as that set out in this statement. This includes the following categories of recipients:
- Hosting, Storage, & Other Infrastructure
- Communication & Support
- Payment Processors
FC provides Services in conjunction with several payment processors, including: Authorize.net, Paypal, through which retailers pay for FC services. Those companies acting as payment processors may collect and store personal data related to your billing information and history in order to provide their services, and may collect and store personal data and business data to prevent fraud and other abuse.
When you delete your FC account, FC deletes your personal data as outlined in this document. However, to delete your payment or billing information, you will need to do so with your payment provider, as FC only has minimal secure access to those records as needed to provide the services.
FC is hosted in the United States. By using FC Services, you authorize FC to transfer, store, and use your information in the United States and any other country where we operate. Where your data is disclosed to our partners, it is subject by contract to at least the same level of data protection as that set out in this statement.
FC retains personal data associated with your account for the lifetime of your account. If you would like to delete your personal information, you can delete your account at any time.
To delete your payment or billing information, you will need to do so with your payment provider, as FC only has minimal secure access to those records as needed to provide the services.
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