How do I ship an order DDU?

Unless you specifically set DDU (Delivery Duty Unpaid) or a particular country only accepts DDU shipping, FlavorCloud always defaults to DDP (Delivery Duty Paid). With DDU, your customer will receive additional customs duties (which can come as a surprise). We always recommend DDP for cost transparency and a better customer experience. 

Should you wish to choose DDU as the default, it is possible, and you can set terms of service: DDP or DDU at checkout. 

  1. In your FlavorCloud account, select Settings and then go to the Shipping section 
  2. Make sure you’ve selected the shipping service levels you want to offer customers (e.g., standard or express)
  3. Next, select which terms (DDP or DDU) you wish to offer for duty tax collection to make this the default  
Was this article helpful?

Related Articles

Need Support?

Can't find the answer you're looking for?
Contact Support