How to return your Loop return using a FlavorCloud label 

TL;DR:

You can return your international order using a FlavorCloud return label provided through the Loop Returns portal. For now, returns must be dropped off at a FedEx Depot (not a pickup point or retail partner). The label will only be billed once it’s scanned, so if you don’t use it, you won’t be charged. 

Step 1: Access your return label 

After submitting your return request through the Loop Returns portal, you’ll receive a FlavorCloud international return label. 

• The label will include all necessary customs and shipping details. 
• Print the label and any accompanying commercial invoices included in the download. 

Note: For the time being, FlavorCloud returns are only supported through FedEx. If your label was issued by a different carrier, follow the same general steps but confirm drop-off availability on that carrier’s site. 

Step 2: Prepare your package 

Before dropping off your return, make sure your package is ready for international shipment. 

1. Include all documents:
   Your return package must include the printed commercial invoices and return label. These documents are required for customs clearance. 
2. Place them in a clear plastic pouch on the outside of your package. 
3. If you don’t have a document pouch: 
   1. FedEx depots can provide a sticky pouch for your paperwork. 
   2. Alternatively, secure your invoices in a plastic sleeve or zip bag, and tape it to the outside of your parcel where it’s visible. 
4. Attach your return label: 
   1. Affix your FlavorCloud return label securely to the package. 
   2. Make sure barcodes and text are visible and not folded or taped over. 

Step 3: Drop off at a FedEx depot 

Take your package to the nearest FedEx depot (not a pickup locker or retail affiliate). 

• You can find your nearest international drop-off location here:
  👉 Find a FedEx drop-off location 

Tip: Search by your postal code  

Step 4: Your return label is billed on scan 

Your FlavorCloud return label is bill-on-scan, meaning: 

• The merchant will only be charged once FedEx scans your package. 

• If you print your label but never ship the return, no charge will be applied to the merchant. 

This ensures there is no need to cancel your return label if you change your mind.  

Step 5: Track your return 

Once scanned, your tracking number will activate, and you’ll be able to monitor your shipment through FedEx tracking. 

• You can also check your return status through the Loop portal or your merchant’s support team. 

Need help? 

If  a buyer is unsure whether your location has a FedEx depot or have questions about your return label, please contact the merchant’s support team directly. They can confirm drop-off options or issue a replacement label if needed. If you are a merchant looking for help, contact the FlavorCloud Support team.