Privacy Policy
Effective date: Feb 2017

FlavorCloud provides its customers with cross border commerce as a service (the “Services”) to easily allow businesses to go global. In conjunction with these Services, we have access to certain customer information. We at FlavorCloud know you care about how your personal information is used and shared, and we take your privacy seriously. We are pleased to provide you with this Privacy Policy (“Privacy Policy”) to inform you of our practices with respect to how we collect and use your information.
By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.
Remember that your use of FlavorCloud’s Services is at all times subject to the Terms of Use, which incorporates this Privacy Policy. Terms not otherwise defined here will have the definitions given to them in the Terms of Use.
What does this Privacy Policy cover?
This Privacy Policy covers our treatment of personally identifiable information (“PII”) and non-personally identifiable information (“non-PII”) that we gather when you are accessing or using our Services.
PII is any information that could potentially identify a specific individual. Non-PII includes information that cannot be used to personally identify you, such as anonymous usage data or general demographic information we may collect. We gather various types of PII from our users, as explained in more detail below, and we use this PII internally in connection with our Services, including to personalize, provide, and improve our services, to allow you to set up a user account and profile, to contact you and allow other users to contact you, to fulfill your requests for certain products and services, and to analyze how you use the Services. In certain cases, we may also share some PII and non-PII with third parties, but only as described below.
This Privacy Policy does not control the practices of companies we don’t own or control, or people that we don’t manage.
Children Under 13
As noted in the Terms of Use, we do not knowingly collect or solicit PII from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any PII about yourself to us. If we learn that we have collected PII from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us PII, please contact us at contact@flavorcloud.com.
Will FlavorCloud ever change this Privacy Policy?
We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time. We will alert you to changes by placing a notice on the FlavorCloud website, by sending you an email, and/or by some other means. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is collected.
What Information does FlavorCloud Collect?
Information You Provide to Us:
We receive and store any information you knowingly provide to us. For example, through the registration process and/or through your account settings, we may collect PII such as your Company name, company email address, Billing Account information and company phone number.
We may communicate with you if you’ve provided us the means to do so. For example, if you’ve given us your email address, we may send you promotional email offers on behalf of other businesses, or email you about your use of the Services. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make our communications with you more interesting and improve our Services. If you do not want to receive communications from us, please indicate your preference by contacting us at contact@flavorcloud.com or unsubscribing via the “Unsubscribe” button in our emails, if available.
Information Collected Automatically
Whenever you interact with our Services, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, geolocation data, device identification, “cookie” information, the type of browser and/or device you’re using to access our Services, and the page or feature you requested. “Cookies” are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our Services are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features.
If you click on a link to a third party website or service, a third party may also transmit cookies to you. Again, this Privacy Policy does not cover the use of cookies by any third parties, and we aren’t responsible for their privacy policies and practices. Please be aware that cookies placed by third parties may continue to track your activities online even after you have left our Services, and those third parties may not honor “Do Not Track” requests you have set using your browser or device.
We may use you information to customize content for you that we think you might like, based on your usage patterns. We may also use it to improve the Services – for example, this data can tell us how often users use a particular feature of the Services, and we can use that knowledge to make the Services more efficient to as many users as possible.
Information Collected From Other Websites and Do Not Track Policy
Through cookies we place on your browser or device, we may collect information about your online activity after you leave our Services. Just like any other usage information we collect, this information allows us to improve the Services and customize your online experience, and otherwise as described in this Privacy Policy. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. Our Services do not support Do Not Track requests at this time, which means that we collect information about your online activity both while you are using the Services and after you leave our Services.
Will FlavorCloud Share Any of the PII it Receives?
We do not rent or sell your PII to anyone. Certain PII may be transferred in connection with business transfers, as described below. We may share your PII with third parties as described in this section:
Information that’s been anonymized. We may anonymize your PII so that the data cannot be reasonably linked to a specific individual, and provide that information to our partners. We may also provide anonymized aggregate usage information to our partners (or allow partners to collect that information from you), who may use such information to understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal online experience. However, we never disclose aggregate usage or anonymized information to a partner (or allow a partner to collect such information) in a manner that would identify you as an individual person.
Affiliated Businesses: In certain situations, businesses or third party websites we’re affiliated with may sell or provide products or services to you through or in connection with the Services (either alone or jointly with us). You can recognize when an affiliated business is associated with such a transaction or service, and we will share your PII with that affiliated business only to the extent that it is related to such transaction or service requested by you. One such service may include the ability for you to automatically transmit certain information regarding your orders to a Carrier or 3PL (Third Party Logistics) to help them provide the delivery services for your order. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business’ or websites’ policies.
Agents: We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you; for example, we may use a payment processing company to receive and process your payment transactions for us. Unless we tell you differently, our agents do not have any right to use the PII we share with them beyond what is necessary to assist us.
Business Transfers: We may choose to buy or sell assets, and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, PII could be one of the assets transferred to or acquired by a third party.
Protection of FlavorCloud and Others: We reserve the right to access, read, preserve, and disclose any information that we believe is necessary to comply with law or court order; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of FlavorCloud, our employees, our users, or others.
Is Personal And Supplier/Consumer Information secure?
Your account is protected by a password for your privacy and security. If you access your account via a third party site or service, you may have additional or different sign-on protections via that third party site or service. You must prevent unauthorized access to your API or personal account and PII by selecting and protecting your password and/or other sign-on mechanism appropriately and limiting access to your computer or device and browser.
We store and process your personal information on our computers in [please provide geographic locations where data is stored]. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.
We endeavor to protect the privacy of your account and other PII we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
What PII can I access?
Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us:
• Company name, API key and password
• email address
• location
• Billing and Payment Instrument
• Company profile information, including billing and shipping addresses, supplier or warehouse addresses and customer addresses.
The information you can view, update, and delete may change as the Services change. If you have any questions about viewing or updating information we have on file about you, please contact us at support@flavorcloud.com.
What choices do I have?
You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.
You may be able to add, update, or delete information as explained above. When you update information, however, we may maintain a copy of the unrevised information in our records. You may request deactivation of your account by contacting us at contact@flavorcloud.com. Some information may remain in our records after the deactivation of your account. We may use any aggregated data derived from or incorporating your PII after you update or delete it, but not in a manner that would identify you personally.
What if I have questions about this policy?
If you have any questions or concerns regarding our privacy policies, please send us a detailed message to support@flavorcloud.com, and we will try to resolve your concerns.