FlavorCloud Privacy Notice

Last Updated: 11.17.21

Welcome and thank you for your interest in FlavorCloud, Inc. (“FlavorCloud”, “we”, “our” or “us”). FlavorCloud is a cloud-based cross border logistics platform that powers international shipping. FlavorCloud makes international shipping and returns easy, affordable and friction-free, enabling retailers and brands in any part of the world go global.

This Privacy Notice explains how information about you, that directly identifies you, or that makes you identifiable (“personal information”) is collected, used and disclosed by FlavorCloud when you use our mobile application (the “App”), our website https://flavorcloud.com/ (the “Site”), and other online products and services that link to this Privacy Notice (collectively, the “Service”).

GLOBAL APPLICABILITY AND REGION-SPECIFIC DISCLOSURES

This Privacy Notice is designed to apply to our Site visitors, users of our Services and other companies and users on a global basis. We may choose or be required by law to provide additional disclosures relating to the processing of personal information in certain countries, regions or states. Please refer below for disclosures that may be applicable to you:

  • European Economic Area, United Kingdom or Switzerland: If you are located in the European Economic Area (“EEA”), United Kingdom or Switzerland, or otherwise engage with FlavorCloud’ European operations, please see the Privacy Disclosures for the European Economic Area, United Kingdom and Switzerland for additional European-specific privacy disclosures, including what constitutes your personal information, the lawful bases we rely on to process your personal information, how we use cookies when you access our Sites from the EEA, UK or Switzerland and your rights in respect of your personal information.

1. INFORMATION WE COLLECT AND OUR USE

We typically collect personal information from businesses and their customers (the consumers) in connection with the use of our Service. This collection includes information that you may provide in connection with the Service, information from third parties, and information that is collected automatically such as through the use of cookies and other technologies.

Information That You Provide

We collect personal information from you. The categories of information we collect can include:

  • Account Sign Up. We collect personal and/or business information that you provide when you register for an account to use our Service, including the FlavorCloud platform. This information may include your first name, last name, company email, phone number, password, billing and warehouse information, and tax ID. We use this information to administer your account, provide you with the relevant services and information, communicate with you regarding your account, the Service, and for customer support purposes.
  • Shipping Information. During the checkout process, we request the business information such as warehouse, email address, and any other shipping information required to facilitate the Service such as the company customer’s email, address, phone, and order information (order value, order items and quantity and descriptions of products. We use this information to administer the Service, including facilitate customs clearance and returns.
  • Payment Information. If you sign up for our Service, we collect the company information provided in connection with your payment, such as billing information and history. Please note that we use third party payment processors to process payments made to us. As such, we do not retain any personally identifiable financial information such as credit card or ACH (bank account) numbers. Rather, all such information is provided directly by you to our third-party processor, including PayPal, and Stripe. The payment processor’s use of your personal information is governed by their privacy notice. The review their privacy policy:
  • Marketing Emails and Blog Subscription. If you sign up to receive news or alerts from us we collect your email and applicable interests and communication preferences in order to send you regular updates about the Service.  We use this information to manage our communications with you and send you information about products and services we think may be of interest to you.  To unsubscribe from promotional messages, please follow the instructions within our messages and review the Control Over Your Information section below. Note that you cannot unsubscribe from certain services-related email communications (e.g., account verification, confirmations of transactions, technical or legal notices).
  • Communications. If you communicate with us through any paper or electronic form, including phone calls, we may collect your name, email address, mailing address, phone number, or any other personal information you choose to provide to us. When you contact us via phone, with your consent, we may record our conversations. We use this information to investigate and respond to your inquiries, and to communicate with you, to enhance the services we offer to our users and to manage and grow our organization.

You are free to choose which personal information you want to provide to us or whether you want to provide us with personal information at all. However, some information, such as your name, address, payment transaction information, and information on your requested services may be necessary for the performance of our contractual obligations.

Automatic Data Collection

As is true of most digital platforms, we and our third-party providers and partners collect certain personal information automatically when you visit or interact with our websites and other online services:

  • Log Data: Including your internet protocol (IP) address, operating system, browser type, browser ID, the URL you entered and the referring page/campaign, date/time of your visit, the time you spent on our services and any errors that may occur during your visit to our services. Please note that our systems may also record personal information that you type into our websites and other online services even if you do not choose to submit it.
  • Analytics Data: Including the electronic path you take to our services, through our services and when exiting our services, as well as your usage and activity on our services, such as the links, objects, products and benefits you view, click or otherwise interact with (also known as “Clickstream Data”).  Our emails may also contain tracking pixels that identify if and when you have opened an email that we have sent you, how many times you have read it and whether you have clicked on any links in that email. This helps us measure the effectiveness of our marketing email campaigns, make the emails we send to you more relevant to your interests and to understand if you have opened and read any important administrative emails we might send you.
  • Location Data: Including your general geographic location based on the Log Data we collect.
  • Application Data: Some of our services offer mobile or browser applications to allow you to take advantage of our service offerings on the go.

For information about our, and our use of cookies and related technologies to collect information automatically on our online services, and the choices you may have in relation to those practices, please visit our How We Use Cookies and Other Tracking Technologies sections of our Privacy Notice.

Information from Third Party Sources

We may receive personal information about you from our business partners and service providers and combine this information with other data we collect from you.  The third parties may include website and service operators, payment processors, marketing partners, and shipping providers.  The information may include contact information, demographic information, information about your       communications and related activities, and information about your orders.  We may use this information to administer and facilitate our services, your subscriptions, and our marketing activities.

  • Third Party App Integration. You may be able to download our app through one of our partner platforms, such as Shopify and BigCommerce. We will have access to certain information from those third parties in accordance with the authorization procedures determined by those third parties, including, for example, your company name and site url.

Other Uses of Personal Information

In addition to the uses described above, we may collect and use personal information for the following purposes:

  • For our business activities, including to operate the Service and to provide you with the features and functionality of the Service;
  • To communicate with you and respond to your requests, such as to respond to your questions, contact you about changes to the Service, and communicate about account related matters;
  • For analytics, in app recommendations and research purposes;
  • To enforce our Terms of Service, to resolve disputes, to carry out our obligations and enforce our rights, and to protect our business interests and the interests and rights of third parties;
  • To comply with contractual and legal obligations and requirements;
  • To fulfill any other purpose for which you provide personal information; and
  • For any other lawful purpose, or other purpose that you consent to.

2. HOW WE SHARE PERSONAL INFORMATION

We may also share, transmit, disclose, grant access to, make available, and provide personal information with and to third parties, as described below.

  • Service Providers. We share personal information with third party carriers and service providers who perform services on our behalf, which are subject to reasonable confidentiality terms, and which may include processing payments, shipping partners, providing web hosting services, technology support providers, email communications providers, analytics providers, data storage providers, and web and video hosting providers and developers.
  • Corporate Transaction. We may transfer any information we collect in the event we sell or transfer all or a portion of our business or assets (including any shares in the company) or any portion or combination of our products, services, businesses and/or assets. Should such a transaction occur (whether a divestiture, merger, acquisition, bankruptcy, dissolution, reorganization, liquidation, or similar transaction or proceeding), we will use reasonable efforts to ensure that any transferred information is treated in a manner consistent with this Privacy Notice.
  • Legal Requirements. We may share your information with third parties as required by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service or other agreements or to protect the security or integrity of the FlavorCloud services, including to prevent harm or financial loss, or in connection with preventing fraud or illegal activity; and/or (c) to exercise or protect the rights, property, or personal safety of FlavorCloud, our Customers, consumers, or others.

3. CONTROL OVER YOUR INFORMATION

  • Email Communications. From time to time, we may send you emails regarding updates to our Service, products or services, notices about our organization, or information about products/services we offer (or promotional offers from third parties) that we think may be of interest to you.  If you wish to unsubscribe from such emails, simply click the “unsubscribe link” provided at the bottom of the email communication.  Note that you cannot unsubscribe from certain services-related email communications (e.g., account verification, confirmations of transactions, technical or legal notices).
  • Modifying Account Information. If you have an online account with us, you have the ability to modify certain information in your account (e.g., your contact information) through the “profile," "account," "settings," or "preferences” options provided on the If you would like to request access to, or correction or deletion of personal information, you may send your request to us at the email provided below. We will review your request, and may require you to provide additional information to identify yourself, but we do not promise that we will be able to satisfy your request.

4. How We Use Cookies and Other Tracking Technology to Collect Information

We, automatically collect certain types of usage information when you visit our App, read our emails, or otherwise engage with us.  We typically collect this information through a variety of tracking technologies, including cookies, embedded scripts, location-identifying technologies, and similar technology (collectively, “tracking technologies”).

We use above technologies to automatically collect usage and device information, such as:

  • Information about your device and its software, such as your IP address, browser type, Internet service provider, device type/model/manufacturer, operating system, date and time stamp, and a unique ID that allows us to uniquely identify your browser or your account (including, for example, a persistent device identifier or an Ad ID), and other such information.
  • We may collect analytics data or use third-party analytics tools such as Google Analytics to help us measure traffic and usage trends for the services and to understand more about the demographics of our users. You can learn more about Google’s practices at https://policies.google.com/technologies/partner-sites and view its opt-out options at https://tools.google.com/dlpage/gaoptout.

We use the data collected through tracking technologies to:  (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the app; (b) provide custom, personalized content and information (c) identify you across multiple devices; (d) provide and monitor the effectiveness of our services; (f) diagnose or fix technology problems; and (g) otherwise to plan for, and enhance our services.

If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Please note that doing so may negatively impact your experience using the Service, as some features and services on our Service may not work properly. Depending on your mobile device and operating system, you may not be able to delete or block all cookies. You may also set your e-mail options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our e-mail and performed certain functions with it.

Depending on your browser or mobile device, you may be able to set your browser to delete or notify you of cookies and other tracking technology by actively managing the settings on your browser or mobile device.

We and our third-party partners may also use cookies and tracking technologies for advertising purposes.  For more information about tracking technologies, including your choices regarding this technology, please see Third-Party Tracking and Online Advertising below.

PRIVACY DISCLOSURES FOR THE EUROPEAN ECONOMIC AREA, UNITED KINGDOM AND SWITZERLAND

While we are primarily based in the United States, FlavorCloud maintains operations in Europe and may direct our services to individuals located in the European Economic Area (“EEA”), United Kingdom and Switzerland, including through our Site https://flavorcloud.com/ (collectively, our “European Services”).  The following disclosures (“Privacy Disclosures”) apply to our processing of personal data in connection with our European Services.

FlavorCloud, Inc., a company duly incorporated and organised under the laws of United States of America, having its registered address at 1517 12th Ave, Seattle, WA 98122, is the “data controller” responsible for the processing of personal data in connection with our European Services. This means that we determine and are responsible for how your personal information is used.

Personal Data:  When we use the term “personal data” in this section, we mean information relating to an identified or identifiable natural person.

1. PERSONAL DATA WE COLLECT FROM YOU WHEN YOU USE THE FLAVORCLOUD EUROPEAN SERVICES, AND HOW WE USE IT

We collect the categories of personal data that you voluntarily submit directly to us when you use the European Services, as set forth in our Privacy Notice under the section entitled Information We Collect and Our Use. The table at Annex 1 sets out in detail the categories of personal data we collect about you and how we use that information when you use the European Services, as well as the legal basis which we rely on to process the personal information and recipients of that personal information.

2. INFORMATION WE COLLECT ABOUT YOU AUTOMATICALLY

We also automatically collect personal information indirectly about how you access and use the European Services, and information about the device you use to access the European Services. For example, we may collect:

  1. information about the features you use and the pages you view on the European Services;
  2. information about your device (such as your IP address, device identifier, device type, model and manufacturer); and
  3. information about your usage patterns (such as how often you use the FlavorCloud European Services and your language settings).

We use this information to provide you the features and functionality of the European Services, to monitor and improve the European Services and to develop new services.

The table at Annex 2 sets out further information about the categories of personal information we collect about you automatically and how we use that information. The table also lists the legal basis which we rely on to process the personal information and recipients of that personal information.

We may link or combine the personal information we collect about you and the information we collect automatically.

We may anonymise and aggregate any of the personal information we collect (so that it does not directly identify you). We may use anonymised information for purposes that include testing our IT systems, research, data analysis, improving the FlavorCloud European Services. We may also share such anonymised and aggregated information with others.

3. HOW LONG WILL WE STORE YOUR PERSONAL INFORMATION

We will usually store the personal information we collect about you for no longer than necessary for the purposes set out in Annex 1 and Annex 2, in accordance with our legal obligations and legitimate business interests.

The criteria used to determine the period for which personal information about you will be retained varies depending on the legal basis under which we process the personal information:

  1. Legitimate Interests. Where we are processing personal information based on our legitimate interests, we generally will retain such information for a reasonable period of time based on the particular interest, taking into account the fundamental interests and the rights and freedoms of data subjects.
  2. Consent. Where we are processing personal information based on your consent, we generally will retain the information until you withdraw your consent, or otherwise for the period of time necessary to fulfil the underlying agreement with you or provide you with the applicable service for which we process that personal information.
  3. Contact. Where we are processing personal information based on contract, we generally will retain the information for the duration of the contract plus some additional limited period of time that is necessary to comply with law or that represents the statute of limitations for legal claims that could arise from the contractual relationship.
  4. Legal Obligation. Where we are processing personal information based on a legal obligation, we generally will retain the information for the period of time necessary to fulfil the legal obligation.
  5. Legal Claim. We may need to apply a “legal hold” that retains information beyond our typical retention period where we face threat of legal claim.  In that case, we will retain the information until the hold is removed, which typically means the claim or threat of claim has been resolved.

In all cases, in addition to the purposes and legal bases, we consider the amount, nature and sensitivity of the personal information, as well as the potential risk of harm from unauthorised use or disclosure of your personal information.

4. RECIPIENTS OF PERSONAL INFORMATION

In addition to the recipients listed in Annexes 1 and 2, we may also share your personal information with the following (as required in accordance with the uses set out in Annexes 1 and 2):

  1. Service providers and advisors: we may share your personal information with third party vendors and other service providers that perform services for us or on our behalf, which may include providing professional services, such as legal and accounting services, mailing, email or chat services, web hosting, or providing shipping services.
  2. Affiliates. Other companies owned by or under common ownership as FlavorCloud, including our subsidiaries (i.e., any organisation we own or control) and our ultimate holding company (i.e., any organisation that owns or controls us) and any subsidiaries it owns. These companies will use your personal information in the same way as we can under these Privacy Disclosures.
  3. Purchasers and third parties in connection with a business transaction: your personal information may be disclosed to third parties in connection with a transaction, such as a merger, sale of assets or shares, reorganisation, financing, change of control or acquisition of all or a portion of our business.
  4. Law enforcement, regulators and other parties for legal reasons: we may share your personal information with third parties as required by law or if we reasonably believe that such action is necessary to (i) comply with the law and the reasonable requests of law enforcement; (ii) detect and investigate illegal activities and breaches of agreements, including our Terms; and/or (iii) exercise or protect the rights, property, or personal safety of FlavorCloud, its users or others.

5. MARKETING AND ADVERTISING

From time to time we may contact you with information about our services, including sending you marketing messages and asking for your feedback on our services. Most marketing messages we send will be by email. For some marketing messages, we may use personal information we collect about you to help us determine the most relevant marketing information to share with you.

Where we rely on consent to send you marketing communications, if applicable, we will only send you such messages if you have given us your consent to do so. You can withdraw your consent at a later date by clicking on the unsubscribe link at the bottom of our marketing emails or by updating your preferences via your account on the Site.

6. STORING AND TRANSFERRING YOUR PERSONAL INFORMATION

Security. We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, change or damage. All personal information we collect will be stored by our cloud hosting provider on secure servers. We will never send you unsolicited emails or contact you by phone requesting credit or debit card information or national identification numbers.

International Transfers of your Personal Information. The personal information we collect may be transferred to and stored in countries outside of the jurisdiction you are in where we and our third-party service providers have operations. If you are located in the EEA, United Kingdom or Switzerland, your personal information may be processed outside of those regions, including in the United States.

In the event of such a transfer, we ensure that: (i) the personal information is transferred to countries recognised as offering an equivalent level of protection; or (ii) the transfer is made pursuant to appropriate safeguards, such as standard data protection clauses adopted by the European Commission.

If you wish to enquire further about these safeguards used, please contact us using the details set out at the end of these Privacy Disclosures.

7. YOUR RIGHTS IN RESPECT OF YOUR PERSONAL INFORMATION

In accordance with applicable privacy law, you have the following rights in respect of your personal information that we hold:

  1. Right of access. You have the right to obtain:
    1. confirmation of whether, and where, we are processing your personal information;
    2. information about the categories of personal information we are processing, the purposes for which we process your personal information and information as to how we determine applicable retention periods;
    3. information about the categories of recipients with whom we may share your personal information; and
    4. a copy of the personal information we hold about you.
  2. Right of portability. You have the right, in certain circumstances, to receive a copy of the personal information you have provided to us in a structured, commonly used, machine-readable format that supports re-use, or to request the transfer of your personal data to another person.
  3. Right to rectification. You have the right to obtain rectification of any inaccurate or incomplete personal information we hold about you without undue delay.
  4. Right to erasure. You have the right, in some circumstances, to require us to erase your personal information without undue delay if the continued processing of that personal information is not justified.
  5. Right to restriction. You have the right, in some circumstances, to require us to limit the purposes for which we process your personal information if the continued processing of the personal information in this way is not justified, such as where the accuracy of the personal information is contested by you.
  6. Right to withdraw consent. There are certain circumstances where we require your consent to process your personal information. In these instances, and if you have provided consent, you have the right to withdraw your consent. If you withdraw your consent, this will not affect the lawfulness of our use of your personal information before your withdrawal.

You also have the right to object to any processing based on our legitimate interests where there are grounds relating to your particular situation. There may be compelling reasons for continuing to process your personal information, and we will assess and inform you if that is the case. You can object to marketing activities for any reason.

You also have the right to lodge a complaint to your local data protection authority. If you are based in the European Union, information about how to contact your local data protection authority is available here. If you are based in the UK or Switzerland, your local data protection authorities are the UK Information Commissioner's Office (https://ico.org.uk/global/contact-us/) and the Swiss Federal Data Protection and Information Commissioner (https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact/address.html).

If you wish to exercise one of these rights, please email us at privacy@flavorcloud.com.

Due to the confidential nature of data processing we may ask you to provide proof of identity when exercising the above rights. This can be done by providing a scanned copy of a valid identity document or a signed photocopy of a valid identity document.

8. COOKIES AND SIMILAR TECHNOLOGIES USED ON OUR EUROPEAN SERVICES

Our European Services uses cookies and similar technologies such as pixels and Local Storage Objects (LSOs) like HTML5 (together "cookies") to distinguish you from other users of our European Services. This helps us to provide you with a good experience when you browse our European Services and also allows us to monitor and analyse how you use and interact with our European Services so that we can continue to improve our European Services. It also helps us and our advertising partners to determine products and services that may be of interest to you, in order to serve you targeted advertisements.

Cookies are pieces of code that allow for personalisation of our European Services experience by saving your information such as user ID and other preferences. A cookie is a small data file that we transfer to your computer's hard disk for record-keeping purposes.

We use the following types of cookies:

  1. Strictly necessary cookies. These are cookies that are required for the operation of our European Services. They include, for example, cookies that enable you to log into secure areas of our European Services.

Please see Annex 3 for more information about the cookies we use on the European Services.

Other than strictly necessary cookies, which are required for the operation of our European Services, we will only place cookies on your device if you give us your consent to do so. We will ask you to tell us which cookies you agree to receive when you first access our European Services.

Most browsers also allow you to change your cookie settings to block certain cookies. Depending on your mobile device and operating system, you may not be able to delete or block all cookies.  Please note that if you choose to refuse all cookies you may not be able to use the full functionality of our European Services. These settings will typically be found in the "options" or "preferences" menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the "Help" option in your browser for more details.

Cookie settings in Internet Explorer

Cookie settings in Firefox

Cookie settings in Chrome

Cookies settings in Safari web and iOS.

If you would like to find out more about cookies and other similar technologies, please visit www.allaboutcookies.org. or the Network Advertising Initiative's online sources at www.networkadvertising.org. We and our third-party partners may also use cookies and tracking technologies for advertising purposes.

Please note that deleting or blocking cookies may not be effective for all types of tracking technologies, such as Local Storage Objects (LSOs) like HTML5.

9. TRACKING TECHNOLOGIES USED IN OUR EMAILS

Our emails may contain tracking pixels that identify if and when you have opened an email that we have sent you, how many times you have read it and whether you have clicked on any links in that email. This helps us measure the effectiveness of our marketing email campaigns, make the emails we send to you more relevant to your interests and to understand if you have opened and read any important administrative emails we might send you.

Most popular email clients will allow you to block these pixels by disabling certain external images in emails. You can do this through the settings on your email client – these generally give you the option of choosing whether emails will display "remote images", "remote content" or "images" by default.

Some browsers also give you the option of downloading and installing extensions that block pixels and other tracking technologies.

ANNEX 1 – PERSONAL INFORMATION YOU PROVIDE TO US

Legal Bases for Processing
Business contact information, such as first name, last name, company email, phone number, company name, international shipping volume, and any other shipping profile information you provide. We may use this information to set up and authenticate your account on the European Services. The processing is necessary for the performance of a contract with you and to take steps prior to entering into a contract with you, namely our Terms of Service. We may also share your personal information with: MailChimp or HubSpot CRM or Salesforce.
We may use this information to communicate with you, including sending service-related communications. The processing is necessary for the performance of a contract with you, namely our Terms of Service.
We may use this information to deal with enquiries and complaints made by or about you relating to the European Services. The processing is necessary for our legitimate interests, namely administering the European Services, and for communicating with you effectively to respond to your queries or complaints.
We may use this information in connection with providing you with marketing communications in accordance with your preferences. We will only use your personal information in this way to the extent you have given us consent to do so.
Your account information such as your first name, last name, company email, phone number, password, billing and warehouse information, and tax ID. We may use this information to create your account on the European Services. The processing is necessary for the performance of a contract with you. We may share any information you provide to us when you contact us with:

Amazon Web Services
We use this information to deal with enquiries and complaints made by or about you relating to the European Services. The processing is necessary for our legitimate interests, namely for communicating with our members effectively to respond to any queries or complaints.
Shipping Information. When your customer places an order which utilizes our shipping services, we may collect information such as billing and warehouse, as well as the company’s customer information (such as name, shipping address, email, and phone number). We may use this information to process your orders through the European Services. The processing is necessary for the performance of a contract. We may share any information you provide to us when you contact us with:

Amazon Web Services

[if you also share this information with the platforms such as Shopify:] We may also share information with your third-party app integration platforms, which may include:

Please list the integration platforms, assuming you share data with them, such as Shopify and BigCommerce, Shipping Carriers like FedEx, DHL, UPS, APC

Shopify, Big Commerce
We may use this information to verify your identity in connection with the detection and prevention of fraud or financial crime. The processing is necessary for our and third partiers' legitimate interests, namely the detection and prevention of fraud and financial crime.
Payment transaction information. When you subscribe to our services, we may collect information such as your billing address and other information such as date and time of your transaction. We may use this information to process your orders through the European Services. The processing is necessary for our and third partiers' legitimate interests, namely the detection and prevention of fraud and financial crime. We share this information with:
We may use this information to verify your identity in connection with the detection and prevention of fraud or financial crime. The processing is necessary for our and third partiers' legitimate interests, namely the detection and prevention of fraud and financial crime.
Approximate Location information. When you visit our European Services, we may collect information about your location. This information may be derived from WiFi positioning or your IP address. We may use information to present the European Services to you on your device. The processing is necessary for performance of a contract with you.
We may use this information to localise features of the European Services. The processing is necessary for our legitimate interest, namely localising features of the European Services and tailoring the European Services so that it is more relevant to our users.
We may use this information to determine content that may be of interest to you. The processing is necessary for our legitimate interests, namely tailoring the European Services so that it is more relevant to you.
Communications and feedback. When you contact us directly, e.g. by email or phone we will record your comments and opinions. We may use this information to address your questions, issues and concerns. The processing is necessary for our legitimate interests, namely communicating with you and responding to queries, complaints and concerns. We may share any information you provide to us when you contact us with:

Amazon Web Services (AWS)
We may use this information to improve the European Services. The processing is necessary for our legitimate interests (to develop and improve our service).
Your preferences, such as preferences set for notifications, marketing communications, how the European Services is displayed and the active functionalities on the European Services. We use this information to provide notifications, send news, alerts and marketing communications and provide the European Services in accordance with your choices. The processing is necessary for our legitimate interest, namely ensuring the user receives the correct marketing and other communications, and that this is displayed in accordance with the user's preferences. We may also share your personal information with:

Hubspot, Salesforce CRM tools and MailChimp and Zendesk for Marketing and support
We use this information to ensure that we comply with our legal obligation to send only those marketing communications to which you have consented. The processing is necessary for compliance with a legal obligation to which we are subject.

ANNEX 2 – PERSONAL INFORMATION COLLECTED AUTOMATICALLY

Approximate location information. Other than information you choose to provide to us, we do not collect information about your precise location. Your device’s IP address may however help us determine an approximate location. We may use information you provide to us about your location to monitor and detect fraud or suspicious activity in relation to your FlavorCloud account. The processing is necessary for our legitimate interests, namely to protect our business and your account from fraud and other illegal activities. We may share this information with the following:
  • Google, which provide our analytics platforms, in order to help us understand how visitors use our Site.
  • Amazon Web Services
We may use this information to tailor how the European Services is displayed to you (such as the language in which it is provided to you). The processing is necessary for our legitimate interest, namely tailoring our service so that it is more relevant to our users.

 ANNEX 3 – COOKIES

menuId Strictly necessary At Login Till Cookie is cleared , or Logout. Used to render Authorized settings of a given customer
userName Strictly necessary At Login Till Cookie is cleared , or Logout. Used to display Customer’s Username ( at the top right of our app )
userId Strictly necessary At Login Till Cookie is cleared , or Logout. Customer’s token used to authenticate API calls
guidedInstall Strictly necessary At Login Till Signup process is InComplete To validate if the Customer has completed the Signup process or not.
is3plLogin Functionality At Login Till Cookie is cleared , or Logout. used to validate if the given Customer is of 3PL.
customerStoreName Functionality At Login Till Cookie is cleared , or Logout. used to populate requests for some of the Shopify-related API calls
isMultiUser Functionality At Login Till Cookie is cleared , or Logout. To Indicate if the Customer is of MultiUser and render Customers Tab Accordingly
customerName Functionality At Login Till Cookie is cleared , or Logout. Used to Display at the Top Centre of App.
endDate Functionality At Login Till Cookie is cleared , or Logout. For Filtering Data
startDate Functionality At Login Till Cookie is cleared , or Logout. For Filtering Data