5 Ways to Delight International Customers and Increase Loyalty

E-commerce businesses are no longer confined to their local markets. With the rise of global online shopping, providing an exceptional customer experience to international buyers has become crucial for growth. How can you take your local business global and provide the experience your customers deserve? Partnering with an international shipping API platform, like FlavorCloud, can offer solutions to delight global customers and foster loyalty. Not to mention, increase your cart conversion rate.  

 

Here’s how: 

 

1. Transparent and All-Inclusive Pricing 

 

Unexpected costs are a major pain point for international shoppers. A study by the International Post Corporation found that 25% of customers would abandon a purchase due to unexpected delivery costs. No one likes receiving a bill after checkout for duties, taxes, and fees.  

 

By using FlavorCloud’s API, businesses can guarantee landed costs upfront, including all duties and taxes, ensuring no post-purchase surprises. This transparency not only builds trust but also increases conversion rates because there are no surprises for the customer.  

 

2. Streamlined Customs Experience 

 

International customers often face delays and additional charges due to customs holdups. Nothing erodes customer trust faster than a shipment that gets “stuck” during shipment.  

 

FlavorCloud’s Customs Network simplifies the process, with automated document generation and direct customs integrations. This streamlined experience is like a “TSA pre-check for parcels,” reducing the chance of shipments getting stuck. 

 

3. Flexible Delivery Options 

 

Choice is critical in the international e-commerce landscape. A study by UPS showed that about 50% of shoppers have abandoned a cart due to a lack of delivery options.  

 

FlavorCloud’s API offers flexibility, from express premium to standard economy shipping options, catering to various customer needs and price sensitivities.  

 

4. Hassle-Free Returns 

 

Returns are a critical aspect of the online shopping experience. A clear, easy-to-use returns policy can influence purchasing decisions for 60% of shoppers, according to a report by Narvar. 

 

FlavorCloud provides seamless reverse logistics solutions, making international returns as easy as domestic, which is essential for maintaining customer loyalty in a competitive global market. 

 

5. Proactive Customer Service and Support 

 

Proactive communication is vital for customer loyalty, with 73% of customers stating that a good experience is key in influencing their brand loyalties. FlavorCloud’s platform ensures customers are well-informed throughout the shipping process with proactive tracking updates and support, reducing WISMO (Where Is My Order?) inquiries and enhancing the overall post-purchase experience. 

 

Delighting international customers and increasing loyalty requires a combination of transparent pricing, easy customs clearance, flexible delivery options, hassle-free returns, and proactive customer service. Partnering with FlavorCloud enables businesses to excel in these areas, turning first-time international buyers into lifelong customers. 

 

For businesses committed to expanding their global footprint and enhancing their international customer experience, FlavorCloud offers the tools and expertise to succeed. Contact us today to see how our international shipping solutions can benefit your business.