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Tracking and Returns

What is a “remorse period” and how does it work with FlavorCloud?

A “remorse period” is a set amount of time customers can cancel their orders—no questions asked! This is a common...

How do I cancel a fulfillment?

In FlavorCloud, you have complete control of your orders. If an order needs to be cancelled, there are two paths: ...

My customer’s order was lost in transit. How do I ship it again?

As an online merchant, you know problems arise even with the best systems in place. While we choose our carrier...

What is the difference between “Tracking Number” and “Order Number”?

In FlavorCloud, the tracking number is the number assigned by the carrier to track the status of your shipment from...

Where can I find the status of a shipment?

In FlavorCloud, you see a list of all orders in your Orders tab, regardless of their status. There are details...