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Frequently Asked Questions

How do I create a consolidation label?

Manifesting and Consolidating Standard Shipments in FlavorCloud For orders shipping multiple parcels via a Standard service level, you must create...

How Do I Create a Sample or Gift Order?

There are many reasons why you may need to create a sample order, including: Sending samples to customers or influencers...

How do I schedule a package pickup? 

Express Carriers  For express carriers in the FlavorCloud network, we offer a free pickup service with no minimum parcel requirements. ...

Where do I enter the weight of a product in my Shopify store?

IMPORTANT: Entering your products' accurate weight and dimensions are required before you start shipping internationally. Have questions or need help? Contact...

What are Carrier Tracking Events and How do I Read Them? 

Carrier tracking events are a series of detailed events in the life cycle of the parcel that give you visibility...