Consumer-Facing International Shipping FAQ For Merchants – Returns

Below, FlavorCloud merchants will find FAQs that can be added to their sites to answer questions that their customers might have about the international shipping process. 

How do I request and initiate a return?

We want you to be delighted with your purchase! If you want to return your item, you can contact us. We’ll generate a return label for you. All you’ll need to do is print the label, put it on the package, and give the package to the carrier. Where you take the package for drop-off will depend on the carrier being used.

Is there anything special I need to do to prepare my return for international shipment?

No special preparation is needed. All you need to do is put the return label on the box and give the package to the carrier.

When will I be refunded for my returned item?

Any refund will be processed according to our return policy. {e.g., when the return request is processed, when the return is received, etc.}

Will I be refunded for duties, taxes, or fees? *Please note FlavorCloud does not offer refunds on taxes & duties

If you chose to pay import costs when the package arrived at customs, then you will need to contact whoever you paid to ask about how to get reimbursed.

How can I track my return shipment?

You can use the tracking number to check the status of the shipment by going to the carrier’s website.

What if my return gets lost in transit?

If you feel that the return has been lost in transit, you can contact {our customer service team} at {contact}.